At One of a Kind Wood, each piece is built with care and intention. Because many of our products are made to order or produced in small batches, we keep our return policy simple and clear.

Returns

Due to the nature of our products, we do not accept returns or offer refunds for change of mind.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery at (your email here) with photos of the issue and your order details. We will work with you to make it right, which may include a replacement or repair.

Shipping Issues

Once an order has been shipped, we are not responsible for delays, lost packages, or damage caused by the carrier. However, we will do our best to assist you in resolving any issues with the shipping provider.

Custom Orders

All custom-built items are final sale and cannot be returned or refunded.

Cancellations

Orders may be canceled within 24 hours of purchase. After that, materials and production may already be in progress.